By Online Shop · Published 14 September 2026 · 2 minute read
Give each requirement its own line
Suppose an order includes a sports bag, a notebook set and several mugs. Record a separate product reference and quantity for each. Put colour or size preferences next to the relevant item, rather than in a general note that could apply to everything. If different recipients need different products, keep your private recipient list separately and share only the delivery or personalisation details needed to fulfil the order. This makes the request easier to check and avoids unnecessary personal information.
Check presentation and delivery
Ask whether the products arrive individually packed and whether any gift packaging is included. A catalogue image does not establish that a ribbon, message card or decorative prop comes with the item. For Notebook & Pen Sets, check what the set contains. If the order is for an event, distinguish the event date from the date you need the parcel in hand. Allow for your own checking and distribution after delivery, and wait for written confirmation before promising a date to others.
Approve one complete summary
Before proceeding, compare the quotation with your original list. Check every product, quantity and option, then review any artwork proof and delivery charge. Ask for unclear details to be resolved in the same written summary. Keep that approved version for checking the delivered order. If you later need replacements or repeat gifts, use the product reference rather than describing the item from memory. Current availability and pricing still need to be reconfirmed for the new order.